Hearing families’ experiences of neonatal care is so important to us to help us improve and develop neonatal services in our region. We share your experiences and feedback (always anonymously) with neonatal staff and medical professionals as a valuable learning and monitoring tool, and as a way of celebrating the successes. 

How to share your experience


If you would like to feedback on your experiences of neonatal care in the region, you can complete an online feedback form. Click here to find the feedback form for your neonatal unit

Parent Stories 

Writing about your neonatal journey gives you an opportunity to share your experience in your own words. Your story will be shared anonymously with the relevent neonatal unit to help with learning. Parent stories are also shared (anonymously) in clinical board meetings to help ensure parents remain at the centre of our work. You can find some Parent Stories here.

You can share your story by completing this online form

Or you can email Georgina at Georgina.french@uhbw.nhs.uk

Please do not worry about spelling or grammar, it is not important, just speak from the heart.

If you would prefer to talk, please give me a call, text or email and I can tell you how to send a video or audio recording of your story.

Georgina – Evaluation & Engagement Lead

Email: Georgina.french@uhbw.nhs.uk

Phone: 07721462390


Join the South West Neonatal Network Parent Group 

Our Parent Group is made up of families who have lived experience of neonatal services in the Southwest. We are a welcoming and friendly group of volunteers who support the Neonatal Network team to improve families’ experiences of neonatal care. To find out more visit SW Neonatal Network Parent Group or get in touch with Georgina georgina.french@uhbw.nhs.uk / 077721462390. 


Concerns or complaints

If you have any concerns about your baby's care or would like to make a complaint you can contact the neonatal unit directly or get in touch with the Patient Advice and Liaison Service (PALS) within the hospital you received care.