Hearing families’ experiences of neonatal care is so important to us to help us improve and develop our services. We share your experiences and feedback (always anonymously) with neonatal staff and medical professionals from across the region as a valuable learning tool and as a way of celebrating the successes.

Some parent stories are also posted in this website to support other families going through similar experiences (we will always seek your permission before posting on the website).

How to share your experience

You can share your experience by completing this online form

Or you can email Georgina at Georgina.french@uhbw.nhs.uk

Please do not worry about spelling or grammar, it is not important, just speak from the heart

If you would prefer to talk, please give me a call, text or email and I can tell you how to send a video or audio recording of your story.

By sharing your story with us you are agreeing to us using it within the Neonatal Network to enable us to understand what we are doing well and where we can improve. Your personal information will never be shared. If you choose to share your email, this will be stored on a password protected computer and will only be used to contact you regarding your parent story. You can request for any stored data to be removed through emailing us at any time.  

Thank you so much for considering sharing your experience with us.

Georgina – Evaluation & Engagement Lead


Phone: 07721462390

Feedback and complaints

If you would like to give feedback or make a complaint you can contact the neonatal unit directly or get in touch with the Patient Advice and Liaison Service (PALS) within the hospital you received care. Here are the contact details for PALS for each South West unit by clicking on the links below:




Bristol, St Michael's