What to Expect When You Arrive

  • How to access the unit

    From Labour Ward and Post Natal Ward – please ring the internal doorbell and staff will buzz you into the Unit.

    From outside, please use the Neonatal Unit Main entrance. Press the buzzer, and staff will open the door for you.

  • Who to talk to about your baby

    Please talk to the nurse who is supporting you in caring for your baby. The nurse in charge of the Unit on each shift and the Unit Manager are also available.

  • Concerns

    Please do let us know if you have any concerns or worries. The nurse caring for your baby, the nurse in charge, the Unit Manager, Consultant, Matron or PALS are available to help you.

  • Medical Team

    There is a consultant on duty every day who will try and update you during or after the ward round and would be happy to meet with you at other times. Other members of the medical team can also provide you with updates on your baby’s care.

  • Wards Rounds

    Consultant Ward Round: from 9am daily

  • Baby Rest Time

    12noon until 2pm daily

Unit Facilities

  • Parent Accommodation

    Two double bedrooms, one with en suite facilities

    Three single bedrooms

    Transitional Care Room with 2 beds and cots

    League of Friends Bungalow with 7 bedrooms

    Overnight beds at your baby’s cotside

    We encourage and support you to be with your baby as much as you are able, please ask if accommodation has not been offered.

  • Parent Facilities
    • Kitchen with facilities for making drinks and simple meals
    • Daily packed lunch for parents
    • Accessible Shower Room/Shower Room
    • Toilets
    • Quiet Room
    • Expressing Room
    • Garden
  • Mobile Phone and WiFi

    Please have your phone on silent in the Unit.  Calls should be made and taken outside the nurseries so that babies and parents can enjoy a peaceful environment.

    Free WiFi is available in all areas.

  • Breastfeeding facilities and support
    • Breastfeeding support from all Neonatal and Maternity Staff
    • Specialist Neonatal Feeding Team
    • Infant Feeding Team (Maternity)
    • Expressing Room
    • Breast pumps at each cot space
    • Breast pumps available to take home when your baby is in the Neonatal Unit.
  • Facilities for Siblings

    TOPPS Day Nursery on the hospital site may be able to offer occasional play sessions.

  • Parent Support Groups

    First Tuesday of every month – Veteran Parents Coffee Morning

    Emotional and Wellbeing support from a specialist practitioner – first and third Tuesday of every month (currently suspended)

Visiting Policy

  • Parents and Siblings

    24 hours a day.

    When the Unit is busy, we may ask one parent to be with their baby at a time.

    This is to make sure that we keep all parents, babies and staff safe during the pandemic.

  • Family and Friends

    At present, only parents/carers are able to be with their baby on the Neonatal Unit.

  • Restrictions

    At present, only parents/carers are able to be with their baby on the Neonatal Unit.

  • Hygiene and Infection Prevention

    Please gel your hands when entering or leaving the Unit.

    Please put on a surgical face mask when you enter the Unit. It will need to be worn all of the time whilst you are inside the hospital.

    When you enter the nursery, please wash your hands with soap and water.


    During the COVID-19 pandemic, additional Infection Control measures have been put into place.

    While your baby is receiving care in the Unit, you will be given a pack of Lateral Flow Covid tests. You will need to do the simple test every morning and let us know the result each day.

    We will check that you feel well and have no COVID symptoms each day when you come to the Unit.

     It is important for parents to be with their babies, but infection poses a great risk to a premature or sick baby. 

    If you are a parent and feel unwell you must talk to the nurse looking after your baby to check that it is safe for you to be in the Unit.

     Infections such as Chicken Pox, diarrhoea and vomiting, measles or mumps can be very dangerous for a premature or sick baby. If you come in contact with anyone who has an infectious disease, it is very important that you talk to your baby's doctor about the risks this poses to yourself and your baby.

Meet the Team