What to Expect When You Arrive
How to access the unit
Security buzzer / telephone outside the unit
Who to talk to about your babies care
- Directly to the nurse caring for your baby.
- Nurse in charge.
- Consultant neonatologist responsible for care for the week.
- Medical staff caring for your baby.
Who to talk to if you have any concerns
- Nurse in charge
- Family support staff
- Clinical Psychologist
Talking to the medical team
Daily on ward rounds or at a specified appointment time.
Ward rounds are at 9am Monday to Friday. Weekend ward rounds only happen in the ITU rooms and start slightly later.
There are 12 rooms in Cots for Tots House at St Michael’s Hospital (8 en suite). There are TV and fridges in each room. A £20 refundable deposit is required.
Priority is reserved for families from out of area and families in intensive care.
Shared cooking, laundry and lounge facilities in Cots for Tots. Family seating area and sitting room on NICU with fridge / hot drink facilities.
Parents are asked to ensure mobile phones are kept on silent and are encouraged not to talk on their mobile phone in the clinical area where possible.
Free wifi. No computer access available on unit. Please ask your bedside nurse about our vCreate video messaging app for when you are away from your baby.
Breastfeeding facilities and support
Dedicated expressing room for Mum’s on NICU. Limited number of portable pumps for hire - £20 refundable deposit. Portable pumps for use at the cotside or in expressing room. Milk freezers available for the storage of small volumes of expressed milk.
Breast feeding specialist nurses available most week days.
Lead Infant feeding nurses are Louise Wilson and Sarah Grant.
Facilities for Siblings
Communal toys on unit (limited availability) in family sitting room.
Access to supervised playroom/school at Bristol Children’s Hospital (to be booked in advance, limited availability). Changing facilities available on the unit
Parent Support Groups
As advertised on family support board.
Parent are welcome 24 hours a day
Siblings are welcome 24 hrs a day 7 days a week as long as they are supervised at all times and not unwell.
Family and Friends
Family members and friends are welcome between 8am and 8pm daily
Number of Visitors
There is a maximum of three visitors per cot including parents at any one time. Others are welcome to wait in reception areas.
Hygiene and Infection Prevention
Please leave outside coats on stands provided at unit entrance. Pound coin operated lockers available inside unit for valuables and bags, please vacate at end of each visit as these are limited in number.
Bare below the elbow (rolled up sleeves, removal of watches, bracelets and rings other than plain wedding bands) and hand washing as per trust guidelines.
Please do not attend the unit if you are feeling unwell with a high temperature, new continuous cough, or diarrhoea or vomiting in the last 48 hours. Please discuss further with the nurse in charge if unsure.
In line with current guidelines, all parents are required to wear a surgical face mask (these can be obtained at the hospital entrance) when in common areas and corridors. These can be removed when at your baby’s bedspace.
Meet the Team
Consultant Responsible for NICU
Lead Neonatologist: Dr Anoo Jain
Head of Nursing / Matron
Matron: Louise Gould
Head of Nursing and Midwifery: Sarah Windfeld
Family Support Sister: Kathy Eastwood
Dietician: Heather Norris
Pharmacist: Zoe Price
Neonatal Outreach Team: Led by Lyn Bryant and Sarah Grant
NIDCAP Lead Nurse: Rebecca Elson and Debbie Hunts
Grand Appeal Family Support Practitioner: Katie Hanks