What to expect when you arrive

What to expect when you arrive

How to access the unit

Our Unit is a secure one so you will have to press the buzzer on the door and state who/which baby you are here to visit and the ward clerk will allow you access.

Who to talk to about your babies care

You will be informed and introduced (if necessary) to the nurse taking care of your baby/babies on a daily basis. You can speak to any member of the nursing team or medical team. You will also be able to attend the ward round about your baby.

Who to talk to if you have any concerns

Again any member of staff can help to deal with your concerns. The Trust also has a PALS department (Patient Advisory Liaison Service) who can deal with complaints, concerns as well as any compliments.

Talking to the medical team

You are welcome to attend the morning ward round alternatively an appointment can be made for you to speak with your named consultant at any time.

Ward Rounds


Ward rounds are conducted every morning, usually starting around 9.30; the length of the ward round will vary depending on the number of baby’s on the Unit and their levels of care.

Baby Rest Time

Protected time between 13.00 - 15.00 daily